Conga Release Notes contain the following information about Approvals Spring21.04.09 Release:

For more information on new features, enhancements, and document improvements refer to

  • What's new in Approvals Spring '21 Administrator Guide or
  • What's new in Approvals Spring '21 User Guide or
  • What's new in Approvals Spring '21 SOAP API Reference Guide
  • Packages: Lists packages that are required to upgrade to this release of the product
  • System Requirements and Supported Platforms: Lists requirements and recommendations for installing this release
  • New Features: Provides high-level descriptions of new features introduced in this release, with links to more detailed information
  • Enhancements: Provides high-level descriptions of enhancements to existing features
  • Data Model Changes: Lists changes to the data model
  • Resolved Issues: Lists customer-reported issues that are resolved in this release or known issues resolved from previous releases
  • Known Issues: Lists known issues that are applicable in this release

This documentation may contain descriptions of software features that are optional and for which you may not have purchased a license. As a result, your specific software solution and/or implementation may differ from those described in this document. Please contact your CSM or AE for information on your specific features and licensing.


The following packages and dependent packages are required to upgrade to this release to utilize all the new features of this release. These are the minimum required versions; later versions are also supported. Separate prerequisites for each feature can be found in the respective guides. The packages marked as (New) are new packages in this release.


Latest Certified Version

Version Name | Version Number

Conga Approvals (New)12.0.0221.4 | 12.221.4

Conga Grid

(Required to use Approval Center)

2.101 | 2.101

Conga Approvals Center (New)

(Required to use Approval Center)

12.5 | 12.5

Conga CPQ Approvals 

(Required if you are using CPQ)

12.0.0020 | 12.20

Conga Base Library 

(Pre-requisite for Conga CLM)

2.0.150 | 2.150

Conga Contract Lifecycle Management 

12.0.0605 | 12.605

Conga Quote Management 

(Required if you are using CPQ Approvals)

10.1.0221 | 10.221

Conga Configuration & Pricing 

(Required if you are using CPQ Approvals)

12.2.1828 | 12.1828

Conga Quote Configuration Integration 

(Required if you are using CPQ and Proposal management)

12.0.0321 | 12.321

Conga CLM Configuration Integration 

(Required if you are using CLM)

11.2.0123.6 | 12.123.6

Conga Quote Approvals

(Required if you are using Proposal Management)

6.5.0004 | 6.4

Conga Custom Approvals

(Required if you are using Conga Objects or other Salesforce Standard/Custom Objects)


Before installing or upgrading Conga managed packages, you must review the dependency matrix for each managed package. You can refer to the package dependency matrix at Managed Packages Dependency Matrix.

System Requirements and Supported Platforms

The following table lists the minimum requirements for installing and using Approvals.

System RequirementMinimum Supported Version
Operating System

Standard requirements. See Salesforce PDF.


Conga supports the following browsers:

  • Microsoft Edge Chromium 
  • Google Chrome

Conga recommends the latest version of the browser for the best performance. Conga also recommends its customers to use Microsoft Edge Chromium as the browser of choice.

Internet Explorer is not supported.

Microsoft Office
  • Microsoft Word 2007 with Service Pack 2 plus hotfix package 976477 (Word 2007 version number has to be greater than 12.0.6520.4999)

  • Microsoft Word 2010 (32 bit & 64 bit)

Conga recommends usage of the latest Microsoft Office Suite for the best performance.

Upgrade Notes

For more information on the prerequisites and post-upgrade tasks, see Upgrading Approvals in the Approvals Administrator Guide.

New Features

There are no new features in this release. Keep checking the Conga Documentation Portal for new updates.


There are no enhancements in this release.

Data Model Changes

This release does not contain any data model changes for Conga Approvals.

Resolved Issues

The following table lists the issues resolved in this release.

Case NumberConga Internal IDDescription

Conga Approvals did not assign your approval requests to backup approver if your approval request contained sequential approvals and you had set Consolidate Approvals as True.


If the approval request was approved by someone other than the approver, Conga Approvals did not save approval comments. 


The approval success message displayed on the Approval Center was not intuitive. 

The following table lists the known issues resolved from the previous release.

Conga Internal ID


AWA-2814Conga Approvals sometimes displayed Unable_To_Lock_Row exception, while submitting approval requests.
AWA-2850Agreement Term Exception did not work with Assignee Type as Rule. 
AWA-3033If you navigated back to Backup/Delegate Approver screen after performing any action, Conga Approvals displayed a blank screen.

Known Issues

The following table lists the known issue in this release.

Conga Internal IDDescription
AWA-3185When you submit more than 100 Approval Requests for bulk approval, Conga Approvals displays Max View State Error. This error is displayed even though your approvals are processed.