The Credit Memo Detail screen provides a comprehensive view of
an individual credit memo within Conga Billing. It displays the credit memo's
current status, financial balances, fee breakup, and a transaction history.
Users can navigate to this screen from the Credit Memos landing page by
selecting a specific credit memo record.
It is divided
into four main areas: a header element at the top, metadata fields, status bar, and three tabbed navigation tabs — Summary, Details, and Related. It displays Actions for approving, deleting, or canceling a credit memo.
Header and Metadata Fields: The top of the screen displays the
credit memo identifier and its current approval status at a glance. It also displays the metadata information through two key metadata fields for quick reference.
These fields are read-only and cannot be edited directly from this page.
Element
Description
Credit Memo Number + Status Badge
Displays system-generated identifier in the format CM-XXXXXXXXX (CM-000000025) alongside a colored workflow status ("Approved" in green, and "Draft" in blue).
Bill To
The customer account to which this credit memo is issued.
Credit Memo Total
The total monetary value of the credit memo.
Status Bar: The status bar is a horizontal progress indicator at the top
of the record that visualizes the credit memo's lifecycle. Each stage is
represented as a labeled chevron. Completed stages display a check mark and are
highlighted in light green; the current active stage is filled in dark navy
blue.
Note: The status bar is fully configurable through the database schema. It is aligned with the available status picklist value (Display value and sequence) from the creditmemo object.
Status
Description
Draft
The credit memo has been created but not yet submitted or processed. Initial edits can be made in this stage.
Canceled
The credit memo has been voided and is no longer active. A checkmark indicates this stage was passed through.
Approved
The credit memo has been reviewed and approved. This is the currently active stage in the example shown.
Pending Approval
The credit memo is awaiting review and approval by an authorized approver.
Navigation Tabs:
Three tabs organize the credit memo information. Click a tab label to switch between views without leaving the
page.
Navigation Tab
Description
Summary
Displays Balance Information, Credit Memo Breakup, and Transaction Details. This is the default view when opening an invoice.
Details
Shows additional credit memo metadata such as credit memo details, customer details, revenue details, and additional details.
Related
Lists associated records linked to this credit memo, such as Credit Memo Line Item(s).
The Summary Tab
The Summary tab (visible in the figure above) is the primary
working view and contains three panels described below.
Balance Information: This panel provides a real-time
snapshot of the credit memo's financial position.
Field
Description
Credit Memo Total
The gross value of the credit memo. Calculated as the sum of all credit memo line items plus applicable taxes. Example: 192,000.00.
Applied Amount
The portion of the credit memo that has already been applied to an invoice or payment. A value of 0.00 means no payment has been applied.
Balance Due
The remaining unapplied credit balance. Calculated as: Credit Memo Total minus Applied Amount.
Credit Memo Breakup: This section provides an itemized financial summary of how the
credit memo total is composed.
Line Item
Description
Sub Total (total of Credit Memo Line Items)
The aggregate value of all credit memo line items before tax is applied. Reflects the sum of individual product or service credits.
Tax Amount
Any applicable taxes added to the subtotal. A value of $0.00 indicates no tax has been applied.
Credit Memo Total
The final credit memo value after adding tax to the subtotal. This matches the Credit Memo Total shown in the Balance Information panel and the record header.
A/R Transaction Details: This panel records every financial event associated with the credit memo.
Column
Description
Date
The calendar date on which the transaction occurred.
Transaction Type
The type of event that triggered the transaction. Common values include Credit Memo Creation, Credit Application, and Adjustment.
Transaction Amount
The monetary value of this specific transaction.
Starting Balance
The credit memo balance before this transaction was processed.
Ending Balance
The credit memo balance after this transaction was processed.
Description
A free-text note associated with the transaction.
The Details Tab
The Details tab is the primary tab for reviewing full credit memo information. It is divided into four collapsible sections. Each section can be
expanded or collapsed by clicking the arrow icon next to the section title.
Field
Description
Credit Memo Number
The system-generated unique identifier for the credit memo.
Credit Memo Date
The date and time the credit memo was created.
Business Reason
The stated reason for issuing the credit memo (e.g., Refund, Correction).
Approval Status
Indicates the current approval state of the memo.
Bill To
The account to which the credit is billed.
Bill To Location
The specific billing address location of the Bill To account.
Ship To
The account to which goods or services are shipped. May match the Bill To account.
Ship To Location
The specific shipping address location of the Ship To account.
Sold To Location
The address location of the Sold To account.
Total Credit for One Time Products
The total credit amount applied to one-time (non-recurring) products.
Total Credit for Recurring Products
The total credit amount applied to recurring subscription products.
Total Credit for Evergreen Products
The total credit applied to evergreen (auto-renewing) products.
Total Credit for Usage Products
The total credit applied to usage-based billed products.
Sub Total
The sum of all product-type credits before tax.
Tax Amount
Any applicable tax amount associated with the credit memo.
Credit Memo Total
The grand total of the credit memo, including all product credits and tax.
Applied Amount
The portion of the credit memo total that has already been applied to outstanding invoices.
Payment Status
Indicates whether the credit has been applied. Common values: Uncredited, Partially Applied, Fully Applied.
Currency
The currency in which the credit memo amounts are denominated (e.g., USD).
Request Result Id
A reference link to the originating invoice creation request result that generated this credit memo.
Record Type
Defines the record type classification (e.g., Standard).
Description
A brief description of the memo (e.g., 'Credit memo created successfully').
Error Status
Indicates whether an error occurred during memo generation. Blank if processing was successful.
Error Message
Displays error details if the memo encountered a processing failure. Blank when no error exists.
Credit Memo Email Template
The email template assigned for sending this credit memo to the customer.
Credit Memo Document Template
The document template used to generate the printable credit memo document.
The Related Tab
This tab lists associated records linked to this credit memo, such as Credit Memo Line Item(s) (CMLI). Click the blue hyperlinked CMLI number (for example, ILI-000000026) to navigate to the credit memo line item details page.
