Refer to this topic for descriptions of API error messages thrown by Salesforce and suggested actions to take. An exception is an error caused during code execution. There are a number of built-in Apex exceptions as well as custom exceptions provided by Conga.

The following exceptions thrown by Salesforce that can be handled by Conga and converted to custom error messages:

  • System.Exception: Exception thrown under most circumstances.
  • System.CalloutException: Exception thrown when communicating with external systems.
  • DMLException: Exception thrown when performing CRUD ('Create', 'Read', 'Update', 'Delete') actions.

Refer to the following table for a list of custom error messages provided by Conga for some SOAP APIs, included suggested actions to take to resolve the exception.

API

Error Message

Suggested Action

Apttus_Proposal.MergeWebService.convertWordDocToPDF

Invalid attachment docId.

Ensure that you have provided the correct docId of the attachment. 

Apttus_Proposal.MergeWebService.mergeDocsToPDF

Invalid Merge Webservice Endpoint.

Ensure that you have provided the correct endpoint in the Merge Webservice Endpoint comply system property.

Apttus.AgreementWebService.activateAgreement

No attachment(s) selected for activation. 

Ensure that you have provided the correct docId of the attachment.

You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

No document or attachment found. This agreement must have a document or attachment to continue

Ensure that you have provided the correct docId of the attachment.

Invalid attachment {0}

Ensure that you have provided the correct docId of the attachment.

Apttus.AgreementWebService.publishToExternalRepository

External repository is not enabled.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.AgreementWebService.publishToChatterRepository

Chatter repository is not enabled.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.AgreementWebService.publishToDocumentRepository

Document repository is not enabled.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.AgreementWebService.selectFirstTemplateIdForAgreement

You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. ({0})

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.MergeWebService.convertWordDoc

Invalid attachment {0}

Ensure that you have provided the correct docId of the attachment.

Apttus.MergeWebService.convertWordDocToPDF

Invalid attachment {0}

Ensure that you have provided the correct docId of the attachment.

Apttus.MergeWebService.convertWordDocToPDF2

Invalid attachment {0}

Ensure that you have provided the correct docId of the attachment.

Apttus.MergeWebService.generateCustomDoc

Insufficient Privileges.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.MergeWebService.submitGenerateCustomDoc

Insufficient Privileges.

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.AuthorWebService.getWordDocumentInfosForParentWithFiles

You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. 

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.AgreementWebService.sendForSignature

Maximum of 150 Recipients can be added.

Ensure that you do not add more than 150 email addresses of recipients.

Duplicate email address identified.

Review the email addresses you have entered and remove any duplicate email addresses.

Please specify at least one recipient.

Ensure that you have provided at least one valid email address of a recipient. 

Invalid email address found. Kindly verify and provide valid email address separated by ;

Ensure that you have provided valid email addresses of the recipients separated by a semicolon.

Missing Template ID: The send for signature email can't be triggered as the email template Id is missing.

Ensure that you have provided an email template Id. 

Missing Agreement ID: The send for signature email can't be triggered as the agreement Id is missing.

Ensure that you have provided an agreement Id. 

Missing Attachments: The send for signature email can't be triggered as there are no documents attached.

Ensure that at least one reviewed document is available in the agreement.

Apttus.AuthorWebService.subscribeToDocumentLock

You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. ({0})

Authentication or access (system permissions) issue. Contact an administrator or check the appropriate topic for authentication instructions.

Apttus.MergeWebService.mergeDocuments

Merge operation is only applicable for doc, docx and pdf file types.

Ensure that the documents you are trying to merge are in DOC, DOCX, or PDF format.

Selected documents cannot be merged as the combined file size of the documents exceeds 25 MB.

Ensure that the file size of the documents you are trying to merge is less than 25 MB.

The following are standard Salesforce exceptions that cannot be handled or changed:

  • LimitException
  • UnexpectedException
  • AssertException
  • NoAccessException
  • NoDataFoundException
  • SerializationException
  • VisualforceException

You can learn more about these exceptions and recommended actions to take by consulting Salesforce documentation. For additional guidance, please refer to the article