Grant login access to the Conga Support team for advanced troubleshooting.

Occasionally the Collaborate Support team may request login access in order to assist you with a question or issue that pertains to one user in particular. This would allow Collaborate Support to access your account using a Collaborate specific user login to troubleshoot issues pertaining to your question.

As a Collaborate Admin, you have the ability to grant this login access and specify the duration of time Collaborate Support is able to log in. To grant Collaborate Support login access, you could follow the below steps:

  1. Select Administration from your User Profile menu
  2. Click Users
  3. Select the user you wish to grant login access
  4. Go to the Grant Account Login Access tab
  5. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month)
  6. Click Save

As a Standard User, you have the ability to grant login access and specify the duration of time Collaborate Support is able to log in as your user profile. To grant Collaborate Support login access, you could follow the below steps:

  1. Select User Profile from the User Profile menu
  2. Go to the Grant Account Login Access tab
  3. From the drop-down, select the length of time you wish to grant login access for (1 day, 3 days, 1 week, or 1 month).
  4. Click Save