Asset Management is based on the order information that you have already defined in your sales quote and the resulting contracts.
When your customers agree to purchase a product, the product changes from an agreement line item to an order line item in Apttus CPQ. The status of the agreement in this stage is Accepted and the order is now ready to be activated and realized as an asset for that customer. After you receive payments for an order is when the order line item changes to an Asset line item.
With Asset-based Ordering, you can
- create quotes for new products and services based on existing assets
- create quotes to modify existing products and services
- modify in-process orders that have been submitted for fulfillment
- renew, change, swap, and terminate an existing service
- have visibility into the asset transaction history during customer interactions
After being processed and fulfilled, new quotes and orders result in new assets that are listed on a customer's account and a line item from an asset becomes an Installed Product. You can access the Accounts page to see a customer's information and their purchase history.
The assets are created upon finalization of a Quote/Proposal and/or activation of an Agreement. If your product contains Usage Tiers and Attributes, there might be a delay for the system to create these records on the Proposal Line Items. You must refresh the Quote/Proposal or Agreement page and wait for the system to finalize the configurations before accepting a Quote or activating an Agreement.
In this Section:
Viewing the Installed Products
An account with Assets has the Asset Manager button. Refer the configuration part and ensure that the Asset Manager button is configured correctly in your org.
To view the installed products or assets for an account
Click Asset Manager.
- Verify the Price List ID in the URL. Click Continue.
On the Installed Products page, select the assets that you want to manage.
If your administrators have disabled an asset action, the button is grayed out for that asset. For example, from the image above, if your administrator has not defined Renew as an allowed action for Advanced Analytics, the Renew button is grayed out and you cannot renew that asset for this customer. Also, if you select two or more assets from the list of installed products, the Swap button is automatically disabled.
Installed products can include both products and services. A line item from an order becomes an installed asset if it is marked as an asset in the product record. The Installed Products page lists all assets for the account in decreasing order () of the values in the Created Date column by default. You can sort assets dynamically, a single column at a time, by clicking the column header. You can switch the sorting to another column by clicking a different column header. Assets are sorted in the descending order first and a subsequent click sorts the assets in the ascending order ( ).
With Asset-based ordering, you can create quotes and orders based on a customer’s existing assets. Asset-based ordering is particularly useful when your business offers complex service products, such as phone services and equipment.
On the Installed Products page, you can Renew, Terminate, Swap and Change an existing standalone, fixed, or a configurable bundle asset. For each transaction involving ABO actions, the system creates a new order while you are navigating on the Cart. The status of the Asset Line Item is not changed until you finalize the Cart and activate the Order containing that Asset Line Item.
The permitted configurations for the Installed Products page can be found in "Configuring Installed Products Settings" in CPQ on Salesforce Administrator Guide.
Please ensure you add Allowable Actions for assets in order to perform Swap, Change, Renewal or Termination. For more information, see "Defining Allowed Actions for Assets" in CPQ on Salesforce Administrator Guide.
For a sales-driven industry with products such as equipment (new purchase) and service (purchased for an equipment), you might want to achieve the following:
- As a manufacturing sales representative, for a service flow, you want to view the Renew and the Terminate button. For an equipment flow, you want to view the Change and the Swap button.
- As a subscription sales representative, you want to see the Renew button only when I make a purchase for a quote of type renew. For an add-on quote or an upgrade quote, you do not want to see the Renew button. For example, managing the renewal of a magazine subscription.
The Swap and Renew buttons are disabled for the superseded asset line items. Apttus CPQ checks for the Status field of related asset line item and disables these buttons for an asset line item on the Installed Products page. This is to prevent a sales rep from using the superseded asset line items in the renewed opportunities and Quote/Proposals.
For example, you have an Asset A and you perform Change>Config action to create an asset B. The relation between these two assets in the related asset line item object is displayed as follows:
|From||Relation Type (From)||To||Relation Type (To)|
|Asset A||Is Superseded By||Asset B|
|Asset B||Asset A||Is Superseded By|
After this transaction, Swap and Renew buttons are disabled for Asset A.