CPQ allows you to renew an existing asset anytime you want, based on your business requirements.

To renew an asset

New Sale

  1. From an account, create an opportunity.
  2. Create a quote from the opportunity and configure products.
  3. Add products to the cart. 
    If the administrator has configured the Renewal Adjustment Type and Renewal Adjustment Amount columns for the cart of the current flow, you will see those columns.
    1. In the Renewal Adjustment Type drop-down for a line item, select % Uplift by how much you want to uplift the asset price during renewal. In this case, enter the required percentage in the Renewal Adjustment Amount field of the line item.
    2. In the Renewal Adjustment Type drop-down for a line item, select Uplift Amount by how much you want to uplift the asset price during renewal. In this case, enter the required uplift amount in the Renewal Adjustment Amount field of the line item.

      CPQ considers these renewal adjustments only during asset renewal. These values do not impact the current transaction.

  4. Finalize the cart.
  5. After your customer accepts the quote, an order is generated.
  6. After you activate the order, assets are generated. The assets are active and visible on the account.

Renewal

  1. Create a quote to renew assets.
  2. Navigate to the Installed Products page and select the assets that you want to renew.
  3. Click Renew. The Confirm Renewal page is displayed.

  4. To define the Renewal Date, select one from the following options:
    • Proposal End Date - To renew the asset till the date Quote/Proposal ends. The Proposal End Date is displayed next to the option. 
    • Current Asset End Date - To renew the current asset on the date it expires.
    • Farthest End Date - To choose the farthest end date of all assets for renewal.

      The Farthest End Date option is visible only if the asset has more than one renewable charge types or if the selected asset has multiple renewable lines with different end dates.

    • Renewal Date - To select a date from the calendar for renewal.
  5. Click Confirm to proceed with the renewal.
  6. Go to the cart and make changes to the asset if required. 
    While finalizing the original Quote/Proposal, if you have specified the renewal adjustment (%Uplift or Uplift Amount), you will see the change in the Net Price. Click Confirm.

    If the renewal is loaded with asset pricing and if the renewal adjustment was specified during the original sale, the base price on the renewal transaction reflects the adjustment. If there is not asset pricing, the base price is the new list price of the asset.

  7. Click Reprice to apply and load the asset with the changes on the cart page.
  8. Click Finalize.
  9. After your customer accepts the quote, an order is generated.
  10. After you activate the order, renewal assets are generated. On the Accounts page, you can verify that the status of the renewed asset changes from New to Renewed. You can trace the renewal activity and modifications from the Order Line Items and Asset Transaction History Related Lists.

Line Status for one-time products will remain Existing.

Check out how renewal works with Bundle and Standalone Assets.