Conga Product Documentation

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Installation

Access to the Conga Salesforce (C2) org.

Conga Professional Services team can create a support request in Conga Salesforce (C2) org with all required details filled in including products to be provisioned.

  1. Go to My Apps > Conga Salesforce (C2) > Support Requests.
  2. Click New.
    This displays the New Support Request window.
  3. Select the record type as Provisioning and click Next.
    This opens the New Support Request: Provisioning window.
  4. Enter the following details:
    1. Account: Search and select the account name.
    2. Internal Requester Name: Search and select the requester's name.
    3. Salesforce Org Id: Enter n/a.
    4. Request Description: Specify whether the request is for production and/or preview, describe components and hosting location.
  5. Click Save.
A new Provisioning Support Request is created in the Conga Salesforce (C2) system with all the required details. The request is now available for the Provisioning team to review.
A member from the provisioning team will contact the internal requester to validate the request before proceeding with setting up the new environment(s).