Use Case: Payment Processing with Stripe in Digital Commerce
Business Context
In many B2B and B2C sales flows, payment collection happens outside the digital storefront, requiring manual follow-ups and external systems. This results in delays, errors, and a disconnected buying experience. Integrating payments directly into Digital Commerce helps streamline checkout and accelerate the quote-to-cash cycle.
Objective
Enabling buyers to complete payments securely and seamlessly within Digital Commerce using an integrated payment gateway, starting with Stripe, while supporting future payment gateways.
Roles
Buyer: Completes payment during checkout.
Sales Representative: Creates and shares quotes for checkout.
Digital Commerce Platform: Manages checkout and payment flow.
Payment Gateway (Stripe): Processes secure payment transactions.
Prerequisites
A quote or cart is ready for checkout. Stripe payment integration is configured in Digital Commerce. The buyer is authorized for the selected payment method.
Scenario
A buyer receives a finalized quote shared by a Sales Representative and opens it in the Digital Commerce storefront. After reviewing the products, pricing, and terms, the buyer is ready to place the order and chooses to complete payment during checkout using one of the available payment options.
Task
Refer Adding Purchase Order Number (PO Number), Using Pay Later, Using Pay Now topics.
Result
The payment is completed securely within the storefront. No sensitive payment details are stored in Digital Commerce. The order progresses without manual payment follow-up.
Best Practices
Offer multiple payment options to support different buyer purchasing models. Use embedded payment flows to reduce checkout drop-offs.