Configure In-flight Order Cancellation
An In-flight order refers to an order that has not been activated yet and has some corrections (in configuration, pricing, etc.) against the lines.Managing an In-flight order is not a default functionality in Conga Order Management.
| Setting | Value | Description |
|---|---|---|
| Manage Inflight Orders? |
Disable is the default value. | Indicates whether to manage the inflight orders or not. You must enable this setting in the Order Setup, to allow the users manage (Cancel, Change/Amend) the In-flight orders. By default, the setting is disabled. Toggle or Slide the Toggle Switch/Slider to enable or disable this setting. |
| Cutoff Event for Inflight Order Cancellation |
Pending is the default value. | The cut-off event is business event beyond which an inflight order can't be canceled. You can set any status from the list in previous column as the cut-off event . If the status of the order is beyond this cut-off event, the Cancel Order button is not enabled (visible) on the Order Details page. For example, if the cut-off event is mentioned as "In Fulfillment", the order cannot be managed (Canceled or Amended) after this status. |
