Max is a conversational, intelligent virtual assistant for the Middle Office. It is available embedded within the Salesforce web, Salesforce1 mobile app as well as on mobile devices through other communication channels such as Microsoft Team.
You can get started with Max by greeting Max with a Hello. If you are using Max in the embedded format, Max proactively greets you without needing a prompt.
The following table describes the Greeting and Login procedure in Max:
Workflow Step
Description
Conversational Input
Response from Max
Greet
You greet Max
Hey Max
Hi
If Max is not directly embedded in Salesforce, Max asks you to login.
Hi! I’m happy to help you! Please log on to Salesforce.
Login
You click the link and sign in
Your login to Salesforce was successful.
Should I save this information for future auto-login?
You choose the auto-login preference
Max asks if you want to save your credentials for auto-login.
Getting Started Video Cards
Max provides a rotating set of short instructional videos.
Help
Show me the videos
Home
Max plays a video card.
Getting Started Video Cards
For providing a seamless experience for first-time users, Max displays enhanced tip cards with short tutorial videos. The tutorial videos display how Max performs the requested tasks. The instructional videos are played inside the card itself enabling you to watch them without having to leave Max. The video cards are played for the first few times whenever a new user logs in Max. Video Cards are currently available for the following tasks:
Navigational - This includes instructions for getting around Max and includes the following tasks: go back, home, bye, cancel, explain yourself, help.
Finding a quote and working on it
Editing a quote
Working with complex queries and follow-ups.
Jumpstarting a new quote creation
You can also play the video cards by saying, Help or What can you do? after the initial greetings.
Quick Action Buttons
For experienced users, Max provides quick action buttons to initiate the conversation flow. Action buttons are displayed when you greet Max after you log into your account. Max provides the following action buttons:
