The following is a summary of features introduced in the November 2016 release.
About Order Management
An order is a document that serves as a confirmation of a purchase created for a customer before delivering goods or services. Apttus Order Management is the focal point of customer interaction following a promise of delivery. Order Management allows customer sales and customer support representatives to capture and manage new, add-on, and renewal orders from direct sales, partner sales, telesales, digital commerce, and Electronic Data Interchange (EDI) channels. Users of Order Management can create orders from quotes, contracts, through direct entry, or bulk orders from Excel or EDI. Apttus Order Management extends Configure-Price-Quote (CPQ) functionality, beginning after buys request a quote and accept it after a round of negotiation.
Order Lifecycle Management offers a common, streamlined process for managing orders from any channel through the lifecycle of the order through fulfillment. The three main stages of the lifecycle are:
- Order Capture: Capturing orders from quotes or agreements, direct orders through the Order Management interface, customer purchase orders, and digital commerce orders, including orders submitted through Max Apttus AI.
- Order Change: Change management allows users to make changes to configuration, pricing, and shipping, add promotions, change or cancel in-flight orders, and reorder.
- Order Fulfillment Tracking: Order release to multiple fulfillment systems and locations. Order fulfillment can be tracked and managed at the order and order line item level.
In Apttus Order Management, any order can be captured, changed, partially fulfilled, and change again depending on customer requirements.
Order Management also enables numerous downstream processes, including:
- Initiation of Apttus applications such as Asset-Based Ordering (ABO), Billing, Rebates, and Revenue Recognition.
- External systems, including ERP integration, logistics and manufacturing, accounting and finance, and warehouse management.
Advanced features include design of custom validation and enrichment rules for purchase orders, as well as automation of in-flight order changes.