Intelligent Order Assistant is a conversational interface developed using Conga Max bot technology. It is available embedded within web applications as well as on mobile devices through channels Slack, Skype etc. This can help in various order management functions including view orders, view order details, create order, amend order, cancel order among others. There are standard conversational flows available which can be modified at the project level.
Max functionality is not currently supported in this release.
Order Management (Out-Of-the-Box) Max Flow
When User types, Hello or Hi, Max respond with the following options:
- View Orders
- View Order Details
- Create New Order
- Amend Order
- Cancel Order
- Clone Order
A user can choose an option to start the relevant conversation.