Conga is committed to providing the highest quality products and services to our customers. As a technology developer and provider, we understand that technology evolution allows our customers to establish and maintain competitive advantages, achieve operational efficiencies, and provide superior customer service. At Conga, we view product End of Sales and End of Renewals as a part of the life cycle that drives new technology and product innovation.
After many years of a successful Conga Courier product in the market, we have decided to discontinue the product. To ensure your success and business continuity, we suggest existing Conga Courier customers transition to Conga Composer + Batch solution as soon as possible or upon your contract renewal date.
Check out this video for a quick tour of how Conga Composer + Batch solution works.
Please review the details below for information on how this will impact you and our plan to support you during this transition period.
Who does this impact? And when will this happen?
This will impact any existing Conga Courier customers. We are aligning this product’s end of sales and renewals to our 2021 Summer Release on July 7th, 2021.
Why are we making this decision?
Similar to Courier, users who send Salesforce data in Excel spreadsheets can switch to Conga Composer + Batch and use our Global Merge feature. This allows Composer to generate a document from outside the context of a master Salesforce record which can be set to run on a schedule using the Batch add-on to Composer. We’ve made this decision to focus our development efforts on the Composer and Batch products and continuing to deliver our best-in-class solutions in a cohesive way.
What you need to know:
Renewals and Sales
All current customers can continue to use Courier until the end date listed on their current contract.
We understand that changes may be difficult for some customers and we want to make sure that our customers have ample product access and time to make the switch, we strongly suggest you start the discussion about migrating to Composer + Batch as early as possible, before your contract ends.
Customers can handle this by themselves with our support article (see the link below) or purchase Conga PS engagement.
To ensure our customers’ success and business continuity, we will honor the existing price you paid for Courier license when you renew with Composer + Batch solution. Details should be discussed on a case-by-case basis with your sales reps or renewal specialists.
Reach out to our technical support team
The Conga Courier Team