After a manual or scheduled data sync is run, information about the sync is displayed in the Run History tab, regardless of whether or not the data sync was successful. You can view and interact with data sync run history to monitor the progress or status of the sync and any errors generated if the sync was unsuccessful.

The Run History table displays the following information.

ColumnDescription
Sync IdThe Id of a sync operation. Click the link to view object-level details. 
Start Date and TimeThe date and time the sync operation initiated. You can use the start date to get an understanding of how recently data was pulled from Salesforce to the consumer service.
End Date and TimeThe date and time the sync operation completed or failed.
DurationThe duration of the data sync operation.
Status
StatusDescription
In Progress

The data sync operation is currently in progress.

Success

The data sync operation was successful without any errors.

Partial Success


The data sync operation was successful for some objects but failed for one or more objects.                         

The data sync operation was successful for some objects but sync failed and validation warning for one or more objects.

The data sync operation was failed and the validation warning for one or more objects.
Success with WarningThe data sync operation was successful but validation warning for one or more objects.
FailedThe data sync operation failed with one or more errors.
PushedThe data sync operation was pushed for one or more objects.

You can click on the error (  ) icon to view a list of errors and suggested actions.

Whenever a sync fails or is partially successful, an email notification is automatically generated and sent to the appropriate administrator. Email notifications are configurable and can be enabled or disabled. For more information, see Managing Email Notifications.

Type

Indicates whether the sync was Scheduled, Manual, or Resync.

A sync is labeled as a Resync in Run History when one of the following actions has triggered a sync:

  • An admin adds a new field for sync from the UI and selects "Yes" from the checkbox (to sync the entire object and any newly added fields).
  • A change in metadata is made to a formula field on the object or dependency object and the field is currently marked for sync.

Only the most recent syncs are displayed on the page on your screen. To view older syncs, scroll down and the list will refresh. You can also use the search function at the top to find a specific sync Id.

To view object level details for a sync operation

  1. Go to the Run History page.
  2. Locate and click the link to the corresponding Sync Id. The Run Details page is displayed.

    The Run History Details page displayed the following information.

    ColumnDescription
    Object NameThe object of the record or records that were synced.
    TypeThe type of the object (Simple or Complex).
    Status

    The status of the synced object:

    • Preparing: The object the has data has been pulled from Salesforce but is not yet synced.
    • Successful: One more record was successfully synced.
    • No Change: No changes were made to records for that object.
    • Partial Success: The sync was successful, but some records failed to sync.
    • Failed: The sync failed for the object — check for error message(s).
    • Aborted: An error occurred fetching object data from Salesforce — the operation to sync this object was not run.
    • Skipped: Sync was skipped for this object. This status is only present for certain objects in initial sync.
    Records Sync Status

    Displays the number of records processed for that object out of the total number of object records (for example, "50/50" Processed).

    To view the sync record details of a specific object:

    • Click the Details link. A Sync Record Details pop-up window is displayed. This allows you to view the sync record and object record details.  



      The Sync Record Details window comprises two tabs.
      • Datasync Record Details: This tab displays the details of In Progress records such as the number of records processed (in the form of Success+Validation/ Sent), failed, validation warning, and awaiting response, and other information including whether or not the sync was successful and the number of records processed. 
      • Object Record Details: This tab displays the details of object-level records such as the number of records processed (in the form of Success+Validation/ Sent), successful, failed, and validation warning.

To Retry the Sync for objects

  1. Go to the Run History page.
  2. Locate and click the link to the corresponding Sync Id. The Run Details page is displayed.
  3. Click the checkbox next to the Object Name and click Retry.

The Retry option is not available for the record or records that were synced successfully.