After a manual or scheduled data sync is run, information about the sync is displayed in the Run History tab, regardless of whether or not the data sync was successful. You can view and interact with data sync run history to monitor the progress or status of the sync and any errors generated if the sync was unsuccessful.

The Run History table displays the following information.

Sync IdThe Id of a sync operation. Click the link to view object-level details. 
Start Date and TimeThe date and time the sync operation initiated. You can use the start date to get an understanding of how recently data was pulled from Salesforce to the consumer service.
End Date and TimeThe date and time the sync operation completed or failed.
DurationThe duration of the data sync operation.
  • In Progress: The data sync operation is currently in progress.
  • Successful: The data sync operation was successful without any errors.

  • Partial Success: The data sync operation was successful for some objects but failed for one or more objects.
  • Failed: The data sync operation failed with one or more errors.

You can click on the error (  ) icon to view a list of errors and suggested actions.

Whenever a sync fails or is partially successful, an email notification is automatically generated and sent to the appropriate administrator. Email notifications are configurable and can be enabled or disabled. For more information, see Managing Email Notifications.

TypeIndicates whether the sync was Scheduled or Manual.

Only the most recent syncs are displayed in the page on your screen. To view older syncs, scroll down and the list will refresh. You can also use the search function at the top to find a specific sync Id.

To view object level details for a sync operation

  1. Go to the Run History page.
  2. Locate and click the link to the corresponding Sync Id. The Details page is displayed.

The Run History Details page displayed the following information.

ObjectThe object of the record or records that were synced.

The status of the synced object:

  • Preparing: The object has data has been pulled from Salesforce but is not yet synced.
  • Successful: One more records were successfully synced.
  • No Change: No changes were made to records for that object.
  • Partial Success: The sync was successful but some records failed to sync.
  • Failed: The sync failed for the object — check for error message(s).
  • Aborted: An error occurred fetching object data from Salesforce — the operation to sync this object was not run.
  • Skipped: Sync was skipped for this object. This status is only present for certain objects in initial sync.
Records Sync StatusDisplays the number of records synced for that object out of the total number of object records (for example, "50/50").