Approvals Bounce-Back Email Scenarios
This section details scenarios where bounce-back emails are sent to inform users of unsuccessful actions during the approval process. Admins can customize these email templates to suit various messaging needs. Refer Configuring the Settings Window for admin configurations.
Note: When an approval request is sent to a
group, queue, or role, the system sends bounce-back emails only to the latest responder,
not to all members.
Replying with invalid keywords
- Set up an approval process with default email templates.
- Disable the settings for Approve Comments Mandatory, Reject Comments Mandatory, and Recall Comments Mandatory.
- Activate the process and submit a request for approval.
- The user replies to the approval request email with an incorrect keyword.
Replying without comments when comments are mandatory
- Configure the approval process with default email templates and enable Approve Comments Mandatory and Reject Comments Mandatory.
- Activate the process and submit a request for approval.
- Respond to the approval email using valid keywords without adding comments.
Attempting to approve or reject an already approved or rejected request
- Set up and activate the approval process with default email templates, with Approve Comments Mandatory and Reject Comments Mandatory enabled.
- Approve or reject the request through the user interface.
- Attempt to approve or reject the same request again via email.
