How do I determine version numbers?

Log in to salesforce.com with the affected login credentials.

  1. Go to Your Name > Setup > App Setup > Installed Packages.
  2. In the Installed Packages section, all the installed packages are displayed. You can find the version numbers in the Version Number column.

How do I find the merge server endpoint?

  1. Go to Setup > App Setup > Develop > Custom Settings.

  2. Click Manage for Comply System Properties.

  3. Click System Properties to display the Merge Webservice Endpoint setting.
    The https://mergeserver.apttus.net:9876/ portion of the setting will be helpful to Customer Support.


How do I determine the salesforce.com organization ID?

  1. Go to Your Name > Setup > Administration Setup > Company Profile > Company Information.
  2. From the Organization Detail pane, provide the Salesforce.com organization ID.

How do I grant login access?

  1. Go to Your Name > Setup > Personal Setup > My Personal Information > Grant Login Access.

  2. From the Apttus Support picklist, select an option for access duration.

  3. Click Save.