How do I determine version numbers?
Log in to salesforce.com with the affected login credentials.
- Go to Your Name > Setup > App Setup > Installed Packages.
- In the Installed Packages section, all the installed packages are displayed. You can find the version numbers in the Version Number column.
How do I find the merge server endpoint?
- Go to Setup > App Setup > Develop > Custom Settings.
Click Manage for Comply System Properties.
- Click System Properties to display the Merge Webservice Endpoint setting.
The https://mergeserver.apttus.net:9876/
portion of the setting will be helpful to Customer Support.
How do I determine the salesforce.com organization ID?
- Go to Your Name > Setup > Administration Setup > Company Profile > Company Information.
- From the Organization Detail pane, provide the Salesforce.com organization ID.
How do I grant login access?
- Go to Your Name > Setup > Personal Setup > My Personal Information > Grant Login Access.
From the Apttus Support picklist, select an option for access duration.
- Click Save.