The Credit and Rebill feature allows you to credit the entire invoice and rebill it. This is helpful when you want to make any changes to the invoice without any pricing change or any impact the billing schedules.
Credit and Rebill creates credit memo line items for each invoice line item. The credit amount is equal to the invoice amount. When you approve the credit memo, a Related A/R transaction record is created with the "Credit and Rebill" reason code. The status of all the billing schedules changes to Pending Billing.
Credit and Rebill functionality is only applicable for:
Approved invoices
Approved invoice that is not yet paid or partially paid
Invoices with no associated credit memos
To apply credit and rebill
Navigate to the invoice on which you want to apply credit and rebill.
Click Credit & Rebill. Billing displays the summary of the credit memo line items that are created and the impact on the existing billing schedules.
Select the credit memo processing options:
Auto Approve credit memo: When enabled, after you click Submit, Billing approves the credit memo automatically.
Unrate the usage inputs: When enabled, after you click Submit, Billing reverses the usage inputs with Credit & Rebill. Billing displays this checkbox only if the invoice has at least one invoice line item that has a usage schedule. Billing enables this checkbox only after you select the select Auto Approve credit memo checkbox.
Click Submit. Billing creates a credit memo, changes the Status of the invoice to Credited, and changes the Payment Status to Paid. You will see the following results based on the Auto Approve credit memo and Unrate the usage inputs options.
Option
Selected
Result
Auto Approve credit memo
Yes
Credit memo line items are created in the Approved status. A Related A/R Transaction record is created and the status of all the billing schedules changes to Pending Billing.
No
Credit memo line items are created in the Draft Status. After you manually approve the credit memo, the Related A/R Transaction record and the status of all the billing schedules change to Pending Billing. For more information, see Managing Credit Memos.
Unrate the usage inputs
Yes
Billing unrates the usage inputs for the billing schedules while auto-approving the credit memo. Billing changes the status of billing schedules and the corresponding usage schedules to Pending Billing. Billing unrates all associated usage inputs for the usage schedules, changes the Fee Amount on billing schedule and usage schedule to 0.00, and resets the quantity on usage schedule. If there are more than 1000 usage inputs, Billing unrates usage inputs in an asynchronous batch mode.
No
Billing does not unrate the usage inputs for the billing schedules while auto-approving the credit memo. However, you can unrate the usage inputs while approving the credit memo manually. For more information, see Managing Credit Memos.
