You might negotiate contracts on your customer's documents and need to reconcile the contract terms to Salesforce. These third-party documents can be stored in Salesforce and Contracts for Salesforce. You can identify clauses in third-party contracts and save them to your contract lifecycle management (CLM) system to track non-standard clauses in agreements. You can identify terms in third-party documents that you track in your Salesforce org and update Salesforce fields like Payment Terms or Expiration Date using True-up throughout the negotiation process.

Third-party documents can be added to in two ways:

  1. You send your standard sales contract to a client through email using the Send for Negotiation feature. The client replies to that email with the client's document. The Contracts email service automatically uploads a new File to the master record in Salesforce. If you wait for an email response from a client, you must manually upload the customer's contract to the master record in Salesforce as a File.
  2. When negotiating on Third-party documents through email, using the Send for Negotiation feature, the Contracts for Salesforce email service automatically adds file versions to Salesforce as emails go back and forth between users. The Redlining feature can compare two selected versions of a third-party document and display the differences as redlines.

When you are done negotiating your contract, you can True-Up Salesforce with the most recent version of the contract. You can use the Capture feature (which manually highlights text and adds metadata) to select the data that maps to a Salesforce field and which clauses you want to save as Managed Clauses in the Salesforce Clause Library.