The organization-wide email address allows you to associate an email address to user profiles. When you assign an organization-wide email address for all the user profiles or selected user profiles, users can use the common email address while sending emails. You can set up multiple organization-wide email addresses, but you can use only one organization-wide email address to send emails. When an organization-wide email address is not set up then the logged-in user email address is used to send emails.

Prerequisites

You must configure the following comply system properties: 

  • Organization-Wide Email Address Display
  • Use Organization-Wide Email Address

For more information, see Comply System Properties.

To set up or organization-wide email address

  1. Go to Setup > Email > Organization-Wide Email Addresses.
  2. Click New.

  3. Enter a display name and email address.

    The display name that you add here must also be added in the Organization-Wide Email Address Display comply system property.

  4. According to your requirement, select one of the following options.
    1. Allow All Profiles to Use this From Address
    2. Allow Only Selected Profiles to Use the From Address
  5. Select profiles for which you want to allow the users to select the organization-wide address.
  6. Click Save.