Issue

Firefox and Chrome recently updated their security settings to restrict the use of Flash. This disables the copy and paste function in Conga Template Builder.

Fix

  • Use the blue arrows to move fields to the template Canvas and then highlight the field, right-click, and select Copy.
  • Install the flash plugin for Firefox or Chrome.

For Chrome: Add the browser site from the Template Builder pop up window in Flash settings.

For example, https://salesforce.com-apxtconga4.na53.visual.force.com. Type chrome://settings/content into your Chrome browser and navigate to the Flash settings. Add your browser site into the list of allowable sites: