Overview

Alerts and notifications are essential components of quote-to-cash flow, particularly in the context of contract management and complex quotation systems. The users are informed about important events, updates, or changes regarding important dates, milestones, and actions throughout the revenue life cycle process through alerts and notifications. Notifications and alerts are supported through different delivery channels – In-app and Email alerts with configurable timings – either one time or reminder. 

Here are some (not the only) key points that highlight their importance:

  • Timely Reminders: Alerts and notifications provide stakeholders with timely reminders about crucial contract dates, milestones, and actions. This ensures that all parties involved are informed of critical deadlines, avoiding oversights and missed opportunities.
  • Contractual Compliance: Contract notifications assist in ensuring that all parties concerned follow their contractual duties. Notifications can be set up for important contractual milestones, payments, and other responsibilities, lowering the risk of non-compliance and legal problems.
  • Risk Mitigation: The real-time notifications enable stakeholders to quickly detect and resolve any problems. This proactive approach helps to mitigate risks before they escalate, protecting the interests of all parties involved.
  • Improved Decision-making: Accurate and timely information is essential to making informed decisions. Alerts and notifications provide stakeholders with the information they need to make strategic decisions about contracts, quotations, and other important elements of the business.
  • Efficient Contract Management: Alerts help organizations deal with large numbers of contracts by streamlining the administration process. They assist in tracking contract statuses, renewals, and amendments, allowing for more efficient management of a huge number of contractual agreements.
  • Customer Satisfaction: In instances of complex proposals, accurate and timely notifications improve customer satisfaction. Stakeholders may reply quickly to customer inquiries, change quotes, and maintain a seamless and transparent communication process.
  • Productivity and Accountability: Notifications improve productivity by keeping all stakeholders on the same page. They also promote accountability because individuals are aware of their tasks and deadlines, resulting in a more organized and efficient work environment.
  • Customization and Personalization: Effective alert systems enable modification and customization based on the individual requirements of stakeholders. This ensures that individuals receive relevant and actionable information based on their roles and responsibilities.

Where can you use notifications?

Anywhere! The Alert and Reminder notifications can be used with:

  • Contract Management
  • Quotation Management
  • Approvals Management
  • And more!!

Here are some (not the only) common scenarios where alerts and reminder notifications are used based on the persona and department:

Persona/Department

Scenario

Contract Manager, Contracts

Management

  • Contract Expiration Alerts: Alerts can be set to notify contract managers and stakeholders when contracts are nearing their expiration dates. This allows them to take appropriate actions, such as initiating contract renewals or renegotiations promptly.
  • Renewal Deadlines Notifications: Notifications can be used to remind contract managers about upcoming renewal deadlines. This helps them proactively engage with the relevant parties and initiate discussions well in advance to ensure a smooth renewal process.
  • Milestone Reminders: Contracts often have critical milestones or events that require specific actions or deliverables. Alerts and notifications can be set to remind stakeholders about these milestones, ensuring that tasks are completed on time and in accordance with the contract terms.
  • Approval Notifications: In complex contracting processes, notifications can be used to inform relevant parties about pending contract approvals. This keeps everyone involved updated on the status of the contract and allows them to take appropriate actions or provide necessary input.
  • Contract Amendments: When amendments or modifications are made to existing contracts, alerts can be sent to notify stakeholders of the changes. This helps ensure that all parties are aware of the updated terms and conditions and can adjust their activities accordingly.
  • Compliance and Obligations: Alerts and notifications can be used to remind contract managers and stakeholders about compliance requirements and contractual obligations. This includes deadlines for submitting reports, making payments, or fulfilling specific contractual commitments.
  • Risk Management: Alerts can be triggered to notify contract managers about potential risks associated with contracts. This can include alerts for contracts with high-dollar values, contracts with unusual terms, or contracts nearing expiration without a clear plan for renewal or termination.
Managers, Sales Teams, Legal Team, CPQ

  • Sales teams should be notified if a configured product is out of stock or in limited supply, helping them avoid promising products that cannot be delivered promptly.

  • Alerts are to be used to notify relevant stakeholders, such as managers or legal teams, when a quote requires approval, ensuring that the sales process flows smoothly and complies with company policies.

  • Sales representatives and customers should be alerted when a quote is approaching its expiration date, prompting timely follow-up and potential renegotiation.

Select one of the following topics for more information on notification management: