The reset password flow is designed to provide users with a secure, simple process for recovering access to their account if they forget or want to reset their password. This section covers the steps for Conga IDP users to reset their password.

To reset password

  1. Open the Conga Revenue Lifecycle Platform URL in the web browser.
  2. Select Conga as the identity provider from the list.
  3. Click the Forgot your password? link.
  4. Enter your Username and registered Email Address associated with your account.
  5. Click Send verification code. The verification code has been sent to your email. 
  6. Check your email inbox, copy the code, and paste it into the Verification Code box.
  7. Click Verify code.
  8. Click Continue to reset your password.
  9. Enter the new password and confirm it.

    The password must be between 8 and 64 characters and must have at least 3 of the following:

    • a lowercase letter
    • an uppercase letter
    • a digit
    • a symbol
  10. Click Continue.

The password is reset and you are redirected to your organization's homepage.