After a manual or scheduled data sync is run, information about the sync is accessible from the Run History button, regardless of whether or not the data sync was successful. You can view and interact with the data sync run history to monitor the progress or status of the sync and any errors generated if the sync was unsuccessful.

The Run History list displays the following information.

ColumnDescription
Search

Allows to find a specific record by entering its pipeline ID in the search field. For more advanced search options, use additional filters and logic. For more information, see Filtering Records in the Grid View.

Pipeline ID

The ID of a sync operation. Click the link to view object-level details like the entity name, current processing stage, status, batch item count, successful items, failed items, and the total number of source records. You can also download an error report in a JSON file by clicking the Errors button from the Pipeline ID > Run Details screen.

Start Date and TimeThe date and time the sync operation was initiated. You can use the start date to get an understanding of how recently data was pulled from Salesforce to the consumer service.
End Date and TimeThe date and time the sync operation was completed or failed.
Sync Status
  • In Progress - The data sync operation is currently in progress.
  • Success - The data sync operation was successful without any errors.
  • Failure - The data sync operation failed with one or more errors.
  • Retry - The data sync operation was interrupted.

For reverse data sync, the status will remain "In Progress" until all parent and related child objects are fully synced to Salesforce.

Action

If the sync fails for any reason, you can retry the sync after clearing the issues.

After one retry attempt, if a batch with a sync status of Failure fails again, no further retries are allowed.

Trigger Type

Indicates whether the sync was Scheduled, Manual, or Resync.

Run Type

Indicates the mode in which the data sync was initiated. The application supports the following modes:

  • Incremental: Synchronizes only new or changed records.
  • Full: Synchronizes all records from the beginning.
  • Retry: Re-triggers synchronization for failed records at a later time. This will be enabled for failed status.
  • Attribute: Used for syncing master data, such as product attribute metadata.
  • ABO: Used for syncing asset attribute-based transactions.

The Attribute and ABO options are available only during full, incremental, or scheduled sync operations.

Current Stage

The current status of the Data Sync.