Conga Product Documentation

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29 Cannot Send Email Through Doc Gen

Error

The error Unknown error occurred while performing action is displayed while sending an email through Doc Gen.

Cause

This happens when the value of the Access Level setting is wrong.

What to do

Perform the following steps to resolve the error:

  1. Go to Setup > Administration Setup > Email Administration > Deliverability.
  2. Under Access to Send Email (All Email Services), on the Access level drop-down, select All email.