As an administrator, you must enable Customer Service and Sales Representatives in your organization to Change, Swap, Renew, and Terminate a customer's assets. To this end, you must complete the following procedures in the listed order.
Mandatory Configuration
The following steps are the mandatory configuration steps which are required to implement ABO successfully.
The values you enter for the fields in the pages listed above will determine how Customer Service and Sales Reps in your organization manage a customer's assets.