You must define promotion limits to determine the number of times your customer can apply a promotion for different types of the transactions.

To define the limit of a promotion,

  1. Enter values for the fields described in the following table:

    Field Name

    Description

    To Whom Does the Limit Apply?Enables you specify the object on which the limit is applied. The objects on which limit is applicable on are Account, User, and Contact.
    Benefit Quantity

    Specifies what will be the parameter on which the limit is applicable.

    Benefit Quantity: Specifies that the discount would be applied on a fixed quantity.

    Benefit Quantity Limit

    Specifies the value of the Benefit Quantity.

    Recurring TypeSpecifies whether the limit applied is one time or on a recurring basis.
    FrequencySpecifies the frequency at which the applied incentives are limited. Available frequencies are MonthlyQuarterlyHalf YearlyYearlyOrder.
  2. Click Save to save the changes or click Save & Next to move to the next tab.

Expected Behavior

Options Selected

Expected behavior

Auto Apply deselected, Combine with Other incentives selected

You can build a User Interface to display the “Show Available Promotions” list using the Promotions API, which displays non-auto applied promotions.

The user can then select one or multiple promotions to be applied.

Auto Apply deselected, combine with other incentives deselected

If a user provides multiple promo codes as a comma-separated list, the highest priority promotion is selected and applied from the list of promotions provided in the comma-separated list.


Auto-Apply selected, combine with other incentives deselected

If two or more promotions are applicable, the system picks the promotion with the highest priority and applies it.

Auto-apply selected, combine with other incentives selected

All promo codes fulfilling the criteria will be applied. If one or more promo codes have priority 1 which is applicable in a scenario all the promotions are applied. Suppose for a given scenario there are 4 promo codes which are applicable having priority 1,1,2,2 all four are applied.

Pricing is not stacked, so if all the four qualify and allow others to be applied then all four are applied.

If some of the promotions do not allow others to be applied then those promotions are filtered out.