With the Change function, you can increase or decrease the quantity of assets according to your customer's requests. Change operation also allows you to change the Start Date, End Date, Selling Term, Billing Rule and other fields on the cart for both, Standalone and Bundle assets. You can update the value of several fields on your cart under a single Change action, for a given Asset.

Of the various parameters you can change, the following are the most  commonly updated fields:

  • Change Quantity: If you update the quantity of an asset, this update will be reflected as an amendment in the current Asset Line Item. A new line item will not be created for this change.
    You should specify an absolute value for the Quantity field regardless of an increment or decrement in the actual quantity. For example, if you want to increase the asset quantity from 100 to 120, you should enter 120 and not 20. Therefore you must enter the total quantity you want as a result of the change action. Note that when the Asset Pricing Criteria has Quantity selected in the Criteria Field, then any change in the quantity of a bundle is cascaded to the option level.
     
  • Change Start Date: Updating Start Dates indicates the date from which the change is effective. If you update both the Quantity and the Start Date, the updated quantity will come into effect from the given start date.

    For example, an Asset with 100 Licenses has a Start Date of 01 January 2016 and End Date of 31 December 2016. As part of the Change action, Start Date is set to 01 March 2016 and Quantity is increased by 30. This means, from 01 January to 29 February customer has 100 Licences and starting from 01 March till the End Date, the number of Licenses is 130.
    Please note that prior to the new date, the asset will remain in its previous state and will be billed accordingly. The older information will not be deleted or overwritten.
     
  • Change End Date: You can update the End Date to extend or shorten the asset validity. On updating the Asset End Date, the existing Line item is amended.
     

Note

For any Change action on the asset, Net Price indicates the price of the Asset as seen from the Start Date to the End Date on the cart.

Let us take a look at the procedure to change an asset.

To change an asset

To change the Quantity and Selling Term for a standalone asset. 

  1. On the Installed Products page, select the asset you want to update and click Change. On the cart page, Line Status changes to Amended. 

  2. You can change one or more of the following parameters:

    ParameterDescription
    Attribute Value

    To change the Attribute value, click the wrench icon () next to the asset. You will see the Product Attributes page.
    Select the new attribute value and click Go to Pricing to load the cart page.

    OptionExpand the Show Options tree and select from the listing of the options to display all Product Options. From the resulting list, select the option with which you want to replace the original product option.
    QuantityEnter the number of units of the product your customer wants to purchase.
    Adjustment TypeIf you want to adjust the price of the asset, select an adjustment type.
    PriceEnter a value that is the amount your customer is charged for the product without accounting for taxes and other charges.
    Start DateThe date you want to start billing your customer for this purchase.
    End DateThe date you want to stop billing your customer for this purchase.
    Billing Frequency

    Select one of the following options

    Monthly - To generate a bill once every month
    Quarterly     - To generate a bill once every three months
    Half-yearly- To generate a bill once in the middle of a calendar or financial year
    Yearly - To generate a bill once every year
    Usage -  To generate a bill based on usage

    For more information, see Change Billing Frequency. 

    Billing Rule

    Select one of the following options

    Bill in Advance - To bill your customer before the product is delivered
    Bill in Arrears - To bill your customer after the product is delivered
    Bill on Ready for Billing Date - To bill your customer with a consolidate invoice, on a day of their choice.

    Billing PreferenceSelect a predefined billing preference. For details, see Billing Preferences.
    Payment TermLookup and select a predefined Payment Term so your customers know that they must pay outstanding charges within a stipulated time. For more information, see Payment Term.
  3. Click Reprice to view the changed price and Finalize to go back to the Quote.
  4. The status of the changed asset changes from New to Amended.

You can rename the Change button as per your business requirement. The functionality remains the same and only the label is renamed. For more information, see Configuring Display Action Settings.

Impact of Changing the Asset on Order Line Items and Asset Transaction History

The status of the asset changes to Amended on the Order Line Item and a new entry for the Change action is added as to the Asset Transaction History as Amend.

To check the status of your assets, the Status Category of the proposal must be Accepted. To view the assets, select the account of the proposal and navigate to Asset Line Items (Sold To) related list.

Every change you make to an asset impacts its Billing Schedule. If the asset is usage-based, then it impacts the associated Usage Schedule as well.

Note

Even though you can extend your asset's validity using Change, it is recommended that you perform Renewal action for explicit renewal purposes.

Renewing Ramp Lines after Change Operation

The Asset Grid retains renew ramp line upon Change or Renew operation after you enable Renew One Ramp and Renew of Option.

When you click Change for an asset on the Installed Products page, CPQ shows one renewed option line. However, you must enable Renew One Ramp in the Installed Product settings along with Price Ramps for the bundle.