An account with assets has the Asset Manager button. Refer the configuration part and ensure that the Asset Manager button is configured correctly in your org.

If you perform asset renewal through the Asset Manager flow, the Use the Proposal End Date option is not displayed on the Confirm Renewal intermediate page.

To view the installed products or assets for an account

  1. Click Asset Manager

     
     

  2. Verify the Price List ID in the URL. Click Continue.

     

  3. On the Installed Products page, select the assets that you want to manage.

    Note

    If your administrators have disabled an asset action, the button is grayed out for that asset. For example, from the image above, if your administrator has not defined Renew as an allowed action for Advanced Analytics, the Renew button is grayed out and you cannot renew that asset for this customer. Also, if you select two or more assets from the list of installed products, the Swap button is automatically disabled.

     

Installed products can include both products and services. A line item from an order becomes an installed asset if it is marked as an asset in the product record. The Installed Products page lists all assets for the account in decreasing order () of the values in the Created Date column by default. You can sort assets dynamically, a single column at a time, by clicking the column header. You can switch the sorting to another column by clicking a different column header. Assets are sorted in the descending order first and a subsequent click sorts the assets in the ascending order ().

With Asset-based ordering, you can create quotes and orders based on a customer’s existing assets. Asset-based ordering is particularly useful when your business offers complex service products, such as phone services and equipment.

On the Installed Products page, you can Renew, Terminate, Swap and Change an existing standalone, fixed, or a configurable bundle asset. For each transaction involving ABO actions, the system creates a new order while you are navigating on the Cart. The status of the Asset Line Item is not changed until you finalize the Cart and activate the Order containing that Asset Line Item.

 For more information on permitted configurations for the Installed Products page, see Configuring Installed Products Settings.

Note

Please ensure you add Allowable Actions for assets in order to perform Swap, Change, Renewal or Termination. For more information, see Defining Allowed Actions for Assets.

For a sales-driven industry with products such as equipment (new purchase) and service (purchased for an equipment), you might want to achieve the following:

  • As a manufacturing sales representative, for a service flow, you want to view the Renew and the Terminate button. For an equipment flow, you want to view the Change and the Swap button.
  • As a subscription sales representative, you want to see the Renew button only when I make a purchase for a quote of type renew. For an add-on quote or an upgrade quote, you do not want to see the Renew button. For example, managing the renewal of a magazine subscription.

The Swap and Renew buttons are disabled for the superseded asset line items. CPQ checks for the Status field of related asset line item and disables these buttons for an asset line item on the Installed Products page. This is to prevent a sales rep from using the superseded asset line items in the renewed opportunities and Quote/Proposals.

For example, you have an Asset A and you perform Change>Config action to create an asset B. The relation between these two assets in the related asset line item object is displayed as follows:

FromRelation Type (From)ToRelation Type (To)
Asset AIs Superseded ByAsset B
Asset B
Asset AIs Superseded By

After this transaction, Swap and Renew buttons are disabled for Asset A.