A webhook is a user-defined HTTPS request that is triggered when a subscribed event occurs at the Adobe Acrobat Sign. When a subscribed event occurs, Acrobat Sign creates an HTTPS POST with a JSON body and delivers that to the URL specified. Webhook enables real-time notification of workflow events such as “signed” or “created” without the need to check Acrobat Sign for status; your app is automatically notified when an event occurs. 

You must configure two webhooks in your Adobe Sign account: 

  • Webhook to receive notifications when your document is signed or declined.
  • Webhook to receive notifications when your document is sent for signature.

To configure webhook in Adobe Sign

  1. Log in to your Adobe Sign account as an administrator.
  2. Navigate to the Account tab.
  3. Click Webhooks. 
  4. Click Add icon () to add a new webhook for Agreement sent flow.
    1. Enter the name of the webhook. 
    2. Keep the Account option in the Scope field. 
    3. Enter Url: {Conga Platform Instance Url}/api/esign/v1/webhook/adobesign
    4. Select Agreement in the Events, and select Agreement sent to receive notifications when your document is sent for signature. 
    5. In the Notification Parameters, select Agreement Info, Agreement Document Info, Agreement Participant Info, and Agreement Signed Document options. 
    6. Click Save.
  5. Click Add icon () to add a new webhook for Agreement workflow completed and Agreement rejected flow.
    1. Enter the name of the webhook. 
    2. Keep the Account option in the Scope field. 
    3. Enter Url: {Conga Platform Instance Url}/api/esign/v1/webhook/adobesign
    4. Select Agreement in the Events, and select Select Agreement workflow completed and Agreement rejected to receive notifications when your document is signed and declined, respectively. 
    5. In the Notification Parameters, select Agreement Info, Agreement Document Info, Agreement Participant Info, and Agreement Signed Document options. 
    6. Click Save.

If the Conga Platform Instance Url specified in the Url field is not active, Adobe Sign removes the configured webhooks. In this scenario, you must reconfigure webhooks in your Adobe Sign account.