Approval Flows
Approval Flow allows you to automate and manage record approvals based on predefined business rules. It provides a structured, auditable process that ensures the right stakeholders review and approve records before they proceed.
An Approval Flow includes a sequence of reviewers and approval rules that are triggered when specific entry criteria are met.
You can customize each flow by defining submit, approve, and reject actions; selecting email templates to notify approvers; and configuring the fields displayed in approval requests. Email notifications keep approvers informed even when they are not logged in, helping reduce delays and keep the process on track.
- Create Rule-Based or Ad Hoc approval flows
- Define entry criteria and approval steps.
- Specify the submit, approve, and reject actions.
- Set up email notifications using templates.
- Specify fields to be displayed in the approval request of an object record.
Complex Approval Flow: The approval process depends on both the contract amount and the contract type. If the contract amount is over $50,000, it must be approved by the Sales Director and then by the Legal Team. Additionally, if the contract type is "MSA" (Master Service Agreement), it also needs to be reviewed by the Compliance Team. So, if both conditions are true, the contract goes through three levels of approval: first the Sales Director, then the Legal Team, and finally the Compliance Team.