Credit Memo Detail
- If there is an error in the custom numbering or tax callback, the application displays a generic error on the Credit Memo details in the Error Message field. The credit memo remains in Pending Approved status.
- The line specific tax error call back message is displayed in the Tax Error Message field of the credit memo line items. Each line item has a different error message based on the exception. This field can store error message up to 131072 characters long.
- If a system related error occurs during initial moment of credit memo generation, it is captured in the Error Message field on the credit memo header.
- If the credit memo generation is reattempted after the resolution of the tax error, the error messages are cleared at the credit memo header as well as individual line item level.
Let us understand what each of the fields on Credit Memo mean,
|
Field Name |
Description |
|---|---|
|
Bill To |
The account to which this Credit Memo is issued. |
|
Credit Amount |
The total amount to set off against a balance from invoice or other transactions. |
|
Credit Memo Date |
The Credit Memo creation date. |
|
Applied Amount |
The amount reconciled against an invoice or other transactions. If the Credit Amount is $100 and you paid off $30, the Applied Amount will be $30. |
|
Status |
Approval status of the Credit Memo whether Draft, Cancelled or Approved. |
|
Payment Status |
Payment Status of the Credit Memo whether Uncredited, Credited or Partially Credited. |
|
Reason Code |
The reason for generating this Credit Memo. It could be any one from the following- Write off from Invoice, Refund, Billing Error or Goodwill Service Credit. |
|
Delivery Status |
Status to track the Credit Memo Delivery; Pending or Delivered. |
|
Description |
Description or notes on why Credit Memo is created. |
|
Invoice |
The Invoice ID to which this Credit Memo corresponds to. |
|
Location |
The Account Location which this Credit Memo corresponds to. |
|
Invoice Run Result Id |
This Id is automatically populated if Credit Memo is generated as part of the Invoice Run. |
|
Total Tax Amount |
The Tax amount if any. |
|
Total Credit Amount |
The Total Credit Amount which is an aggregation of Credit Line Item Amount. |
Error Message | The details of exactly what went wrong during custom numbering or tax callback execution. |
Error Status | Any error that occurred during custom numbering or tax callback. The status can be either "Custom Numbering Error" or "Tax Calculation Error". |
You can perform following actions on a Credit Memo:
-
Approve, Cancel and
Delete - Initially Credit Memo is in the Draft stage. From the
Draft stage, a Credit Memo can be Approved or Cancelled. You can delete only a cancelled
Credit Memo. On selecting Auto Approve Credit Memos on the
Invoice Run, resulting Credit Memos will be in the Approved stage.
You can cancel Approved, Unpaid Credit Memos in case of any ambiguities or disagreements on the Credit Amount. However, Credit Memos that result from a set of superseded Billing Schedules cannot be Cancelled.
- Regenerate Attachment - For regenerating a Credit Memo document, use Regenerate Attachment action.
- Send Email - To email a Credit Memo manually, click Send Email. For details, refer the section Send Credit Memo Email.
You can also check the Activity History related list on this page to track the email activities for this Credit Memo. Check out Billing System Properties to turn off the activity tracking.
