Creating a Direct Credit Memo

Click Create Credit Memo at the top of the page.
Select one of the Credit Type.
1. Full Credit: Select this value to set the entire available credit amount of all the invoice line items as the credit amount.
  
  Note: If the invoice line has a reference to WALI, then full credit is not allowed and you get an error message “At least one invoice line has a reference to a wallet asset line. Select Line Level Credit to proceed.”
2. Line Level Credit: Select this value to enter an individual credit memo amount against individual invoice line items. Optionally, select the checkbox Use Quantity as Input for Eligible Lines to provide the credit based on quantity. Use the filter to narrow down the list of invoice line items.
  Note: The credit based on quantity is given to the eligible lines that meets the following criteria:
  - The lines must not be of Usage Price Type. They must be either Recurring or One-time.
  - The lines must have no Tier Price at PLI level.
  - They must be of Contracted type.
  - They must not be an ad hoc line item.
Define your filter criteria to determine the invoice line items to apply to the credit memo.
You can filter the invoice line items by Asset Line Item or Invoice Line Item objects. You can filter the listed asset line items by Product Type, Line Type, Price Type and Charge Type and invoice line items by Type, Start Date and End Date.

Note: The fields in Asset Line Item and Invoice Line Item filters are populated from Asset Line Item Fields to Filter Field Set and Invoice Line Item Fields to Filter Field Set. You can add your required fields to the credit memo filter criteria by adding fields to respective field sets. For information on adding fields to field sets, refer to the Salesforce help article, About Field Sets.

You can also use the Advanced Filter Criteria to specify the logical relationship between both the filters. Only AND and OR operators are supported. The filters on Asset Line Item and Invoice Line Item are grouped by AND operator by default. For example, if you specify values for both filters, only those invoice line items which match both the filter criteria are displayed.

While specifying a value for the filter criteria, ensure that:
- For decimal values, you do not provide a blank or string value.
- For boolean values, you provide true or false value.
- For date values, you provide the value in YYYY-MM-DD format.
- For checkbox, manually select or deselect your value
Note: The following data types are not supported:
- Text Area (Long)
- Text Area (Rich)
- Text (Encrypted)
- Time
- Formula field with Date, Datetime, and Time data type
If you do not provide any filter criteria, all the invoice line items are displayed.
The Invoice Line Items corresponding to the Invoice are populated along with their available Credit Amount.

Note:
The fields displayed on the Credit Memo Creation page are populated from the Invoice Line Item object field set. The field label for this field set is InvoiceLineItemFields and the API name is Apttus_Billing__InvoiceLineItemFields.

You can configure the desired fields from this field set by navigating to Setup > Object Manager > Invoice Line Item > Field Sets. Click InvoiceLineItemFields Field Label. Drag and drop the desired field into the given list on the page.
Do one of the following:
1. If you have selected the Use Quantity as Input for Eligible Lines checkbox in step 2 (b), then, select Invoice Line Item(s) and enter the Credit Quantity, the Credit Amount is auto computed.
  Note: If Use Quantity as Input for Eligible Lines is selected on the previous page, then Credit Quantity box is highlighted in red for the eligible lines and Credit Amount box is highlighted for non-eligible lines on selection.
2. Otherwise, select Invoice Line Item(s) and enter the Credit Amount to offset against the Available Credit Amount.
  Note: For line level credit, you cannot specify a Credit Amount that exceeds the Available Credit Amount for a single Invoice Line Item. Also, the individual credit amount from invoice line items is aggregated to display the Total Credit Amount.
Click Next to provide processing options for the credit memo.
Select Auto-Approve if you want to create credit memos in an approved status.
Select Auto-Apply Credit to Invoice to auto-apply the created credit memo to the invoice. The Auto-Apply option is available only if you select Auto-Approve. For more information on auto-applying credit memos, refer to Auto Apply Credit Memo.
Select Credit Memo Attachment Template.
Select Credit Memo Email Template, Reason Code and then click Finish.

A credit memo is created with credit memo line items that hold information of the source invoice line items.

Approving the credit memo updates the Total Due Amount of the invoice by deducting the credit memo amount from the Total Due Amount and creates a Destination Related A/R Transaction on the related invoice.

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Creating a Direct Credit Memo

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