Dunning Policy
Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. It is a formalized notification process to follow up and collect the money owed by the customer. You can send multiple reminders to the customer with different email templates depending on your organization's dunning policy. For example, you can set a Dunning Policy which will auto send 3 emails to your customer if they missed the Invoice Due Date. You can also include the invoice PDF in your email.
Dunning Policy batch job can be scheduled to run on daily basis. It scans all the invoices present in your Salesforce Org to identify the invoices that qualify for dunning process.
An invoice is picked for dunning policy if it fulfills all the three condition:
- Invoice Due Date is less than system date
- Payment status of the invoice is unpaid or partially paid
- The invoice is approved