Conga Product Documentation

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Verifying the Agentforce Agent

  • Conga CLM for Salesforce (June 2026 or later) is installed.

  • The Conga CLM AI Library package is installed.

  • User has admin access.

  • Conga CLM is configured and operational in Salesforce.

  • Agentforce is enabled in Salesforce.

  • The Agentforce script package is available.

  1. Open Agentforce Agent.
  2. Provide the prompt in the agent chat window as below.
    Example of CLM Agent flow:
    • If users want an agreement form to enter agreement details, they can use prompts such as Create Agreement or Create Contract.
    • If users already have agreement details such as Record Type, Account Name, and Paper Type, they can use a prompt in the following format: Create <Record Type Name> for <Account Name> with <Paper Type>. For example: Create MSA for Conga with Own Paper.
    • Own Paper means that users want to generate the document from the CLM Salesforce org, or that the required template is already available in the CLM Salesforce org.
    • Third Party Paper means that users do not want to generate the document from the CLM Salesforce org and instead want to upload an external document.
    • After the agreement is created, if users selected Own Paper, the AI agent asks whether they want to generate the document.
    • Users can respond with Yes or Generate the document.
    • If users selected Third Party Paper, the AI agent provides an Import Offline Document button, allowing them to upload the document.
    • After document generation is complete, the AI agent asks whether the user wants to send the agreement for review or signature.
    • If the users requests review, the AI agent provides available Send for Review options based on the review settings.
    • If the users requests signature, the AI agent provides available Send for Signature options based on the signature settings.
    • If the users prompts Activate the agreement or Activate, the AI agent activates the executed document.
    Example Prompts:
    • Create agreement
    • Create contract
    • Create NDA for Conga with Own Paper
    • Generate the document
    • Generate document for this agreement
    • Generate document for current agreement
    • Import offline document
    • Import the document
    • Send for review
    • Send document for review
    • Send my agreement for review
    • Send for signature
    • Send document for signature
    • Send my agreement for signature
    • Activate my agreement
    • Activate current agreement
    • Activate

Agentforce successfully executes Conga CLM agreement lifecycle actions.