In-Flight Order Changes and Cancellation
In-Flight Order Changes and Cancellation allows you to change or cancel orders after order confirmation and before fulfillment. Changes to orders come in the form of versioned amendments, to existing order line items that include modification of quantity, subscription dates, discounts, and other pricing parameters. You can achieve the following using the APIs:
- Add a new order line item
- Change an existing order line item
- Revert the changes if required
- Cancel an order and its order line items
- Revert cancellation of an order
Using the AmendOrder() API, you can make subscription date changes on order line items of an "In Flight" order (an order with the status Pending, In Fulfillment, or Partially Fulfilled). For example, you may want to amend an order in a scenario when there is a delay in provisioning or fulfillment of the subscription after the order has been confirmed by the customer and before it is fulfilled.
The following diagram visually represents the workflow for In-Flight Order Changes
Refer to the Order Management for Administrators for complete steps to configure In-Flight Order Changes and Cancellation. At a minimum, the "Enable In-Flight Changes and Cancellation" custom setting must be enabled for any of the following APIs to function. You can also create workflow automation rules for in-flight order changes and cancellation using the execWorkflow() API.
