Conga Product Documentation

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Asking Copilot a Question

  1. Copilot opens with the document details on the left and the COPILOT window on the right:


    • How does this work?: This tile links to the Conga Customer Community page's knowledge base (login required).
    • Get Support: This tile links to Conga's Customer Community page to log a support request (login required).
    • Recent chats: This opens the Chat History window containing your recent interactions with Copilot concerning this document.
    • Frequently used prompts: This contains commonly used prompts (questions or requests) that the administrator has configured in advance. Selecting any prompt returns a response from Copilot without your having to enter the prompt.
  2. You can select a frequently used prompt by clicking directly on the question as it appears above the text entry box or by entering a slash in the Frequently used prompts text entry box and selecting one of the pre-configured prompts.
    In addition to direct questions about document content, Copilot can perform these simple mathematical operations in its results:
    • Matching-record counts

    • Sums and differences

    • Averages and means

    • Maximum and minimum values

    • Grouping by criteria

  3. If you have a question that is not predicted by a pre-configured frequently used prompt, enter it in the text box.
    Note:

    Copilot only answers questions about one document at a time, and the scope of its responses is limited the documents under management.

  4. Click the Send icon () to receive an answer.
  5. When Copilot returns its answer, you can:
    • Copy the answer to your clipboard by clicking the copy icon ().
    • Regenerate the answer by clicking the repeat icon (). This re-prompts the AI with the question already asked. This is useful if you are not satisfied with the answer.
    • Offer feedback using the thumbs-up or thumbs-down icons. These responses are logged for quality analytics.
  6. Click the plus-sign icon () to clear the Copilot window for a new chat or to raise the chat history for review. You can also exit Copilot altogether by clicking the go-away icon ().