In these release notes, you can find packages, requirements, features, enhancements, data model changes, fixed issues, and known issues for the Online Contract Collaboration (OCC) 2022.3.0 release. For documentation updates, see What's New in OCC Documentation.

This documentation may describe optional features for which you have not purchased a license; therefore, your solution or implementation may differ from what is described here. Contact your Customer Success Manager (CSM) or Account Executive (AE) to discuss your specific features and licensing.


The following packages and dependencies are required to upgrade to this release and use its new features. These are the minimum required versions; later versions are also supported. Prerequisites for each feature can be found in its documentation. Packages marked (New) are new for this release.

PackageLatest Certified Version (Name | Number)
Conga OCC


If you are an existing user, the OCC package is automatically upgraded.

Conga Contract Lifecycle Management (New)  

(Required if you use Conga CLM)

12.2.0654 | 12.654

Conga (CLM) Contracts for Salesforce (New)

(Required if you use Conga (CLM) Contracts for Salesforce)


Conga Approvals (New)

(Required if you use clause approvals feature)

12.2.0286.5 | 12.286.5

For more information on installing OCC managed packages, see Installing OCC. For more information on upgrading OCC managed packages, see Upgrading OCC.

OCC GA Release Configuration

By default, your production org references the GA version of OCC. If you have configured OCC for a preview release, you must change the OCC setting to use the GA version. 

To change your OCC Setting

  1. Go to Setup > Custom Code > Custom Settings > OCC Settings > Manage.
  2. Edit System Properties and update OCC URL as shown at

System Requirements and Supported Platforms 

For requirements and recommendations to consider before installing this Conga product suite, see System Requirements and Supported Platforms Matrix.

New Features

There are no new features in this release. Keep checking the Conga Documentation Portal for new updates.


There are no enhancements in this release. 

Data Model Changes 

There are no data model changes in this release.

Fixed Issues 

The following table lists the issues fixed in this release. If any actions are required, they will be listed in this table.

Case Number

Conga Internal ID



When you publish a document in OCC, the following error message is displayed:

There was an unexpected error returned by the server. Please try again after sometime CONVERSION_SERVICE_ERRORError reference Id: [5d60ad6e-2473-45f4-af7e-540fe28a4fcf5]


When you open a redlined document containing comments in OCC, the following error message is displayed:

Error while processing Conversion Service request : Input string was not in a correct format.

00784496OCC-1773When you open an agreement document in OCC, a conversion service error is displayed.  

Known Issues 

The following table provides the cumulative list of known issues up to this release.

Conga Internal IDDescription


When a clause contains different bullet styles within a table, bullets are removed after the document is published.


When a user inserts a clause with a table containing bulleted content, the bullet for an inserted clause disappears.


When a user applies a left indent for a bullet point for a clause inserted in MS Word, the alignment goes out of the smart boundary in OCC.


When a user deletes unnumbered bullets and publishes the document without redlines, the bullets are not deleted in the published document.

Workaround: After deleting the unnumbered bullets, accept the track changes.

OCC-953If a user highlights any field using the Smart Data pane without clicking inside the document, the complete document is highlighted when opened in the Safari browser.
OCC-759In the Editing UI mode, when a user selects a picklist field value, the context menu (which allows adding comments for picklist fields in the document) is not available.

In Conga CLM (Contracts for Salesforce), a user cannot publish a document if there are duplicate clauses in the managed clauses.

DOC ID: OCC3.0RN20220302