Introduction  

Conga is committed to providing the highest quality products and services to our customers. As a technology developer and provider, we understand that technology evolution allows our customers to establish and maintain competitive advantages, achieve operational efficiencies, and provide superior customer service. At Conga, we view product end of life as a part of the life cycle that drives new technology and product innovation.   

After many years of a successful Conga Courier product in the market, we have decided to End of Life this product on June 1, 2022. To ensure your success and business continuity, we suggest existing Conga Courier customers transition to the Conga Composer + Batch solution as soon as possible or upon your contract renewal date.  

Check out this video for a quick tour of how Conga Composer + Batch solution works. 

Please review the details below for information on how this will impact you and our plan to support you during this transition period:  

Who does this impact? And when will this happen?  

This will impact all existing Conga Courier customers. Customers will no longer be able to use Courier on or after June 1, 2022. Starting on July 7th 2021, there will be no renewals and no new sales of Courier. Customers will be notified in advance of their renewal that we will not be renewing Courier in their upcoming contract and will need to switch to Composer + Batch.  

Why are we making this decision?  

Similar to Courier, users who send Salesforce data in Excel spreadsheets can switch to Conga Composer + Batch and use our Global Merge feature. This allows Composer to generate a document from outside the context of a master Salesforce record which can be set to run on a schedule using the Batch add-on to Composer. We’ve made this decision to focus our development efforts on the Composer and Batch products and continue to deliver our best-in-class solutions in a cohesive way. 

What you need to know:  

End of Life Date 

June 1, 2022 

Renewals and Sales  

Courier renewals and sales will no longer be available past July 7, 2021 

For customers with a renewal date starting from July 7th, 2021 onwards, you can only renew with our Composer + Batch solution. With our suggested renewal path, you will receive Conga Courier free of charge for 3 months during the transition period.   

Customer Migration  

We understand that this change may be difficult for some customers, and we want to make sure that you have ample product access and time to make the switch. We strongly suggest you start the discussion about migrating to Composer + Batch as early as possible, before your contract ends.   

Customers can handle this by themselves with our support article (see the link below) or purchase a Conga PS engagement.   

Pricing   

To ensure our customers’ success and business continuity, we will honor the existing price you paid for Courier license when you renew with Composer + Batch solution. Details should be discussed on a case-by-case basis with your sales reps or renewal specialists.   

Support  

  • Watch this video to learn how you can convert from Courier solution to Composer (formerly Global Merge) and Batch solution. 
  • Refer to the support article on Transitioning from Courier to a Composer and Batch Solution.
  • Support & Patches. 
  • We will continue to provide technical support and security patches until all customers are migrated over to Composer & Batch or end of their contracts.  
  • There will be no new feature development on Courier.

Additional Questions?  

Reach out to our technical support team.

Thank you, 
The Conga Product Team