To install and successfully use Conga Sign, you must have one of the following from each category:

Salesforce® Edition:

  • Performance / Unlimited
  • Enterprise
  • Developer
  • Professional

Salesforce® Products:

  • Sales Cloud
  • Service Cloud
  • Force.com / App Cloud
  • Health Cloud
  • Financial Services Cloud
  • Quote-to-Cash

Internet Browsers (latest version):

  • Supported Browsers for Salesforce Classic: Salesforce Classic is supported with Microsoft® Internet Explorer® version 11 or higher, and Apple® Safari® version 11.x on macOS. The most recent stable versions of Microsoft Edge, Mozilla® Firefox®, and Google Chrome™ are also supported. There are some limitations.

Conga Sign does not support Salesforce Lightning in Microsoft® Internet Explorer® version 11. Some Conga Sign functions may continue to work, but it is highly recommended to use a different browser or to use Salesforce Classic when using Microsoft® Internet Explorer® version 11. If you use Internet Explorer, we recommend using the latest version that Salesforce supports. Apply all Microsoft software updates.

Best Practice Guidelines

For the best experience and security, follow these guidelines.

  • For all browsers, enable JavaScript, cookies, and TLS 1.2. If TLS 1.2 isn’t available, enable TLS 1.1. Browsers that do not support TLS 1.1 or TLS 1.2 won’t be able to access Salesforce after we deactivate TLS 1.0. Deactivation has already occurred in sandbox orgs and concludes with production orgs on July 22, 2017.
  • Some features use iframes to work in Lightning Experience, so you must have the appropriate browser security settings for iframes to load correctly. Follow your browser’s instructions to enable working with iframes and third-party cookies. For example: In Internet Explorer, set the Launching programs and files in an IFRAME security setting to Enable or Prompt. In Safari, we recommend changing your privacy settings for cookies to Allow from websites I visit. In Chrome, make sure that Block third-party cookies and site data isn’t selected in the Content settings.
  • When using Salesforce Professional Edition, Conga Sign will work as an end to end product, but does not support uploading documents in the Create Transaction screen due to API limitations put in place by Salesforce. 
  • The minimum screen resolution required to support all Salesforce features is 1024 x 768. Lower screen resolutions don’t always properly display Salesforce features such as Report Builder and Page Layout Editor.
  • For Mac OS users on Apple Safari or Chrome, make sure the system setting Show scroll bars is set to \ Always.
  • Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.

Template Software

  • Microsoft Office® 2016 (Mac or PC)

  • Adobe Acrobat® XI, Acrobat Reader 

    Adobe LiveCycle PDFs are not supported.

Mobile

  • Compatible with Salesforce1 and all mobile browsers when configured following the documentation.

SMS Authentication Feature

To use the SMS Authentication feature, Conga Sign users must have a minimum of read access to the fields below on the Contact, Lead, and User objects.

  • Contact: MobilePhone and MailingCountry
  • Lead: MobilePhone and Country
  • User: MobilePhone and Country