Credit Memo Detail

You can see the Credit Memos generated for Account under the Credit Memo related list on the Accounts page.

Let us understand what each of the fields on Credit Memo mean,

Field Name	Description
Bill To	The account to which this Credit Memo is issued.
Credit Amount	The total amount to set off against a balance from invoice or other transactions.
Credit Memo Date	The Credit Memo creation date.
Applied Amount	The amount reconciled against an invoice or other transactions. If the Credit Amount is $100 and you paid off $30, the Applied Amount will be $30.
Status	Approval status of the Credit Memo whether Draft, Cancelled or Approved.
Payment Status	Payment Status of the Credit Memo whether Uncredited, Credited or Partially Credited.
Reason Code	The reason for generating this Credit Memo. It could be any one from the following- Write off from Invoice, Refund, Billing Error or Goodwill Service Credit.
Delivery Status	Status to track the Credit Memo Delivery; Pending or Delivered.
Description	Description or notes on why Credit Memo is created.
Invoice	The Invoice ID to which this Credit Memo corresponds to.
Location	The Account Location which this Credit Memo corresponds to.
Invoice Run Result Id	This Id is automatically populated if Credit Memo is generated as part of the Invoice Run.
Total Tax Amount	The Tax amount if any.
Total Credit Amount	The Total Credit Amount which is an aggregation of Credit Line Item Amount.

You can perform following actions on a Credit Memo:

Approve, Cancel and Delete - Initially Credit Memo is in the Draft stage. From the Draft stage, a Credit Memo can be Approved or Cancelled. You can delete only a cancelled Credit Memo. On selecting Auto Approve Credit Memos on the Invoice Run, resulting Credit Memos will be in the Approved stage.
You can cancel Approved, Unpaid Credit Memos in case of any ambiguities or disagreements on the Credit Amount. However, Credit Memos that result from a set of superseded Billing Schedules cannot be Cancelled.
Regenerate Attachment - For regenerating a Credit Memo document, use Regenerate Attachment action.
Send Email - To email a Credit Memo manually, click Send Email. For details, refer the section Send Credit Memo Email.

You can also check the Activity History related list on this page to track the email activities for this Credit Memo. Check out Billing System Properties to turn off the activity tracking.