Managing Credit Memos

Go to All Tabs > Credit Memos.
Select the required credit memos in the Draft status and click Approve. The Approve Selected Credit Memos page is displayed.
Select the credit memo processing options for the required credit memos:
- Auto Apply Credit To Invoice: When enabled, after you click Confirm, Billing applies the credit to the respective invoices.
- Unrate the usage inputs: When enabled, after you click Confirm, Billing reverses the usage inputs while approving the credit memos of credit and rebill type.
  You must unrate those usage inputs that are already invoiced. That means you created credit and rebill type of credit memos without selecting the Unrate the usage inputs checkbox. For more information, see Credit and Rebill.
  Conga Billing enables the Unrate the usage inputs checkbox only:
  If the invoice, for which the credit memo is created, has at least one invoice line item that has a usage schedule
  After you select the select Auto Apply Credit To Invoice checkbox

Click Confirm. You will see the following results based on the Auto Apply Credit To Invoice and Unrate the usage inputs options.

Option	Selected	Result
Auto Apply Credit To Invoice	Yes	Billing applies the credit memos to the respective invoices automatically. Billing reduces the Total Due Amount of the invoice line items and creates a Related A/R Transaction record to capture the transaction.
Auto Apply Credit To Invoice	No	Billing does not apply the credit memos to the respective invoices automatically.
Unrate the usage inputs	Yes	Billing unrates the usage inputs for the respective billing schedules while approving the credit memo. Billing changes the status of billing schedules and the corresponding usage schedules to Pending Billing. Billing unrates all associated usage inputs for the respective usage schedules, changes the Fee Amount on billing schedule and usage schedule to 0.00, and resets the quantity on usage schedule. If there are more than 1000 usage inputs, Billing performs unrating of usage inputs in an asynchronous batch mode.
Unrate the usage inputs	No	Billing does not unrate the usage inputs for the respective billing schedules while approving the credit memo.