You can charge your customer a penalty if they cancel the services mid-contract. If customers terminate the asset mid-cycle, the billing schedules after the termination date are not canceled and customers still need to pay them. To enable early termination rule, refer to Setup Billing Preference topic in Billing Management Administrator Guide. 

Use Case: No Credit on Cancellation

You are a billing admin of a telecommunications company and your customer cancels the subscription plan mid-cycle when the status of each Billing Schedule is Pending Billing.

Before you cancel the subscription, you see the following Billing Schedules.

Billing

Schedule

Period Start

Period End

Ready for Invoice Date

Status

Fee Amount

BS1

1/1/2018

1/31/2018

1/15/2018

Pending Billing

100.00

BS2

2/1/2018

2/28/2018

2/15/2018

Pending Billing

100.00

BS3

3/1/2018

3/31/2018

3/15/2018

Pending Billing

100.00

BS4

4/1/2018

4/30/2018

4/15/2018

Pending Billing

100.00

If Early Termination Rule is set to No Credit on Termination, the billing schedules are not canceled. For all billing schedules with ready for invoice date greater than the cancellation date, the ready for invoice date changes to the cancellation date.

After you cancel the subscription on 2/30/2018, you see the following billing schedules.

Billing

Schedule

Period Start

Period End

Ready for Invoice Date

Status

Fee Amount

BS1

1/1/2018

1/31/2018

1/15/2018

Pending Billing

100.00

BS2

2/1/2018

2/28/2018

2/15/2018

Pending Billing

100.00

BS3

3/1/2018

3/31/2018

2/30/2018

Pending Billing

100.00

BS4

4/1/2018

4/30/2018

2/30/2018

Pending Billing

100.00