You can view the run history for all of your syncs, including error messages and warnings that were generated during a sync.
The Run History page displays a list of all the recent syncs executed between this Dynamics 365 org and Conga. Refer to the following table for a description of the information provided in each Run History column.
Status of the sync. A sync can have one of the following statuses:
Success
InProgress
Incomplete
PartialSuccess
Error
Interrupted
Unprocessed
Sync Start Time
The date and time that the sync job started
Sync End Time
The date and time that the sync job ended
Real Time Sync
Yes / No. All syncs for Conga Quote-to-Cash for Dynamics 365 are in real time ('Yes'). Otherwise, they are scheduled ('No').
Duration
The duration of the sync job. Time is displayed in minutes or seconds.
Sync start and end times are displayed in the logged-in user's time zone.
To view data sync run history details
Open the connector.
Click the Run History tab. The Run History page is displayed, sorted by the most recent data sync job.
Find a Sync Group in the Run History table and click the Sync Group Name. The Sync Status page is displayed.
Use the search field to look up sync status for one or more sync group objects. Refer to the following table for a description of the Sync Status fields.
Name
Description
Sync Group Id
A link to the Sync Group associated with the sync job
Sync Start Time
The date and time that the sync job started
Sync End Time
The date and time that the sync job ended
Last Synced Time
The date and time that the sync group was last synced
Succeeded
Indicates if the sync succeeded or failed (Yes/No)
Inserted
The number of records inserted (new)
Updated
The number of records updated (modified)
Deleted
The number of records deleted
Failed
The number of records that failed to sync
Unprocessed
The number of records that were not processed
Failure Reason
If the sync failed, the reason for the sync failure
Sync Object Status (Table)
A table that displays a list of objects in the sync group
Unprocessed Details
A table that displays a list of errors for each sync group object that failed
Sync start and end times are displayed in the logged-in user's time zone.
No information is displayed for records that were successfully synced. Records that failed to sync are displayed in the Sync Error Status list.
If required, use the search field to look up sync error status for a specific sync group object.
For a table of common errors during the sync process and troubleshooting suggestions, refer to Troubleshooting Error Messages in the Appendices.
