Contact Support
If you experience an issue with a product and need help, you can contact the Conga Support. Before you contact the support team, prepare a brief description of the problem you are experiencing. Additionally, to enable us to resolve your problem at the earliest, provide the following important information:
- What is the environment in which you are experiencing the problem: Sandbox or Production?
- How many users are affected?
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Which product versions are installed?
To determine version numbers:- Go to Setup > in the Quick Find Box, search and select Installed Packages.
- In the Installed Packages section, all the installed
packages are displayed. You can find the version numbers in the Version
Number column.
-
What is your Salesforce.com Organization ID?
To determine the Salesforce.com organization ID:- Go to Setup > in the Quick Find Box, search and select Company Information.
- From the Organization Detail pane, provide the Salesforce.com Organization ID.
-
If you are having issues generating documents, what is your merge server end point?
To find the merge server end point:- Go to Setup > in the Quick Find Box, search and select Custom Setting s.
- Click Manage for Comply System Properties.
- Click System Properties.
- The Merge Webservice Endpoint field displays the setting.
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Grant Login Access of the affected user and an administrator.
To grant login access:- Go to Setup > in the Quick Find Box, search and select Grant Login Access.
- From the Conga Support picklist, select an option for access duration.
- Click Save.
