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Adobe Sign ServicesAiMeAdvantage Platform AdministrationApprovals for Advantage PlatformApprovals for SalesforceBilling for Advantage PlatformBilling for SalesforceCLM for Advantage PlatformCLM for SalesforceContracts for SalesforceCollaborateComposer for Advantage PlatformComposer for SalesforceContractsConga for Google DocsConga Upgrade ProgramContract Intelligence (Standalone)CPQ for Advantage PlatformCPQ for SalesforceDeal MaximizerDigital Commerce for Advantage PlatformDigital Commerce for SalesforceDiscovery for Advantage PlatformDiscovery AI for SalesforceDocusign ServiceseSignature Integration with Advantage PlatformGridInvoice GenerationMix FormsOrchestrateOrder Management for Advantage PlatformOrder Management for SalesforcePartner Commerce for Advantage PlatformPartner Commerce for SalesforceQuote GenerationSign for Advantage PlatformSign for SalesforceSmart SearchTest AuthorTurboEnginesX-Author for Contracts 1.0 (Classic)X-Author for ContractsX-Author for Contracts Advanced for Advantage PlatformX-Author for Contracts Advanced for SalesforceX-Author for Excel for SalesforceX-Author for Migration Manager for Advantage PlatformX-Author for Migration ManagerRelease NotesGeneralDocs by Release

Conga Product Documentation

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Sign for Salesforce

Reprocess a Sign Transaction

To reprocess a Conga Sign Transaction

Once the Action is added to the Page Layout for your Saleforce Object, and a transaction has become stuck, to use the Reprocess Transaction action:

  1. Navigate to the Conga Sign Transaction record.
  2. Click Reprocess Transaction.
    1. In Lightning, the Reprocess Transaction action is located in the Lightning actions dropdown list.
    2. In Classic, the Reprocess Transaction button is located on the Conga Sign Transaction page layout.
  3. In Classic, click OK to confirm that you want to reprocess the transaction. The Transaction will launch in the background.
  4. Wait for the confirmation message to display.
You can reprocess a Transaction if its status appears incorrect or has not changed. Conga Sign checks whether the Transaction is eligible for reprocessing
Note:

If Reprocess Transaction is not available on the Conga Sign Transaction record, ask your System Administrator to add it to the Salesforce page layout.

October 16, 2026