While terminating an asset, CPQ charges the customer for the period between the Start and End Date of an asset. If you have Apttus Billing Management package installed in your org, the billing impact is shown while terminating an asset. During billing, CPQ determines the refund value from the Cancellation Date captured in the asset and refunds to the customer accordingly. The refund amount differs based on the Same Day Cancellation setting.

  • When the Same Day Cancellation is set to True, the asset cancellation is applicable on the same day. For example, while terminating an asset, you enter the Termination Date as 6/30/2017, the cancellation will be effective from 6/30/2017.
  • If the Same Day Cancellation is set to False, the asset cancellation is applicable after a day. For example, while terminating an asset, you enter the Termination Date as 6/30/2017, the cancellation will be in effect a day later, that is 7/1/2017.

Same Day Cancellation is True

New Sale

You do a new sale of a product where:

Start DateEnd DateSelling TermNet Price
01/01/201712/31/20171224000

Asset Termination

You terminate the asset on 6/30/2017:

Start DateEnd DateSelling TermNet PriceDelta Price
01/01/20176/30/20175.9666711933.34-12066.66 (refund)

Same Day Cancellation is False

New Sale

You do a new sale of a product where:

Start DateEnd DateSelling TermNet Price
01/01/201712/31/20171224000

Asset Termination

You terminate the asset on 6/30/2017:

Start DateEnd DateSelling TermNet PriceDelta Price
01/01/20176/30/201761200012000 (refund)