As a Collaborator, you will receive a notification when the Sales Rep assigns a collaboration request to you. If the Sales Rep assigns you the collaboration as User, you can directly configure the collaboration request. Whereas, if the collaboration request is assigned to you as a member of the Queue, you must claim ownership of the collaboration request. After you have been assigned the request, you can start working on the configuration. When you finish working on the configuration, you must submit the configuration back to the Sales Rep.

You can access the collaboration request in the Collaboration Request tab in All Tabs. The Collaboration Request Detail page holds all the information about the configuration sent by the Sales Rep such as Collaboration Status, Specifications, Priority. You can open the configuration in the Cart using the Configure Product button.

Unless you own a particular Collaboration Request, you cannot see the Configure Products button on the detail layout. Even if the Collaboration Request is assigned to a Queue and the currently logged-in User is a member of that Queue, he does not see the Configure Products button unless he accepts the collaboration request.