Conga Product Documentation

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Defining the Information Section

A loyalty program includes key details that determine its applicability and functionality. You can define these details while creating a program in Incentives. The table below outlines the essential fields and their purposes.
  1. Enter the required details for the loyalty program in the fields below:
    FieldDescription
    Loyalty NameDisplays a user-specific name for the loyalty program wherever applicable.
    Effective DateDefines the start date when the loyalty program becomes active.
    Expiration DateSpecifies the program's end date (optional but must be after the Effective Date).
    Combine with Other Loyalty? Specifies whether this program can be combined with other loyalty programs.
    Loyalty CodeIdentifies the loyalty program and applies it to order or proposal line items. Users can manually enter it if auto-apply is disabled.
    UpgradeDetermines when the loyalty program upgrade occurs (During Program, Next Program, or Never).
    DowngradeDefines when the loyalty program downgrade happens (During Program, Next Program, or Never).
    Loyalty GroupCategorizes the loyalty program for analysis and tracking. The group must be active and pre-defined.
    Point Accrual LevelDefines the level at which points accrue. Select it from the dropdown list.
    PriorityAssigns a priority level to the loyalty program when multiple promotions apply.
    DescriptionProvides a user-defined description of the loyalty program.
    Auto Apply?Applies the loyalty program automatically if criteria are met (Yes/No).
    Active?Activates the loyalty program when conditions are met, controlled by workflow and approvals.
  2. Select the following as per the requirement.
    • Click Save to store the details and stay on the same page.

    • Click Save & Continue to move to the next section.

    • Click Close to exit and view the record details.